If you are a non-business customer you have 14 days upon receipt to return an item, at your expense, for a full refund.
As a business customer you can return unused goods within 14 days for a refund minus all postage costs.
All items remain the property of the stoneyard until paid for in full
At TheStoneYard.co.uk Ltd., we’re committed to protecting and respecting your privacy.
We operate under the names of StoneYard.co.uk, StoneToolShop.co.uk and TheStoneYard.co.uk
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure, as well as your rights to your information.
- How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products and services, and when you make a purchase.
- What type of information is collected from you?
The personal information we collect might include your name, address, phone numbers, email address, and information regarding what pages are accessed and when and how.
If you make a purchase from us, a copy of your order is saved but your card information is not held by us, it is collected by our third party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.When you contact us by email or phone we will keep a record of the communication to improve our services to you.
- How is your information used?
We may use your information to:
process orders that you have submitted;
provide information requested;
to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide (for orders, and only once);
notify you of changes to our services;
monitor and improve our website and services using our data analytics provider (Google Analytics and in house monitoring)
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfill our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
- Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will give essential information to trusted suppliers and couriers for the purpose of fulfilling your order, this will be limited to your address and contact details.
We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding your payments and dealing with complaints and queries relating to payments and refunds.
- How you can access and update your information
Please contact email@example.com if you believe we have inaccurate or out of date information about you. You may also contact us to request a copy of any information we hold about your account (a fee may apply).
If wish for your personal data to be removed from our systems please contact firstname.lastname@example.org with your identification.
- How long do we keep your personal information?
Your personal information relating to orders or communication initiated by you is kept for as long as you hold an account with us unless you ask us to delete it. We use this data to ensure any subsequent orders by you are processed as efficiently as possible.We delete website monitoring and analytical data within 14 months.
We also retain some personal data where it is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Security precautions in place to protect the loss, misuse or alteration of your information
All communications with our services are encrypted and secured against eavesdropping. We make every attempt to keep your data safe, however, this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
- Profiling and use of ‘cookies’
- Transferring your information outside of Europe
For EU customers or residents no data is moved outside of Europe, however, if you use our services while you are outside the EU, your information may be transferred outside the EU in order to fulfill your order.
- Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.